{"id":553,"date":"2022-01-20T21:12:56","date_gmt":"2022-01-20T20:12:56","guid":{"rendered":"https:\/\/www.alims.gov.rs\/english\/?page_id=553"},"modified":"2023-05-26T09:01:35","modified_gmt":"2023-05-26T08:01:35","slug":"quality-management","status":"publish","type":"page","link":"https:\/\/www.alims.gov.rs\/english\/about-agency\/quality-management\/","title":{"rendered":"Quality Management"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-font-size:16px;--awb-text-transform:none;--awb-text-color:var(--awb-color1);--awb-text-font-family:&quot;Source Sans Pro&quot;;--awb-text-font-style:normal;--awb-text-font-weight:700;\" id=\"navigacija_naslov\"><p>About the Agency<\/p>\n<\/div><nav class=\"awb-menu awb-menu_column awb-menu_em-hover mobile-mode-collapse-to-button awb-menu_icons-left awb-menu_dc-yes mobile-trigger-fullwidth-off awb-menu_mobile-toggle awb-menu_indent-left mobile-size-full-absolute loading mega-menu-loading awb-menu_desktop awb-menu_dropdown awb-menu_expand-right awb-menu_transition-fade\" style=\"--awb-font-size:14px;--awb-items-padding-right:0.5em;--awb-color:#0d4873;--awb-active-color:#0d4873;--awb-main-justify-content:flex-start;--awb-mobile-justify:flex-start;--awb-mobile-caret-left:auto;--awb-mobile-caret-right:0;--awb-fusion-font-family-typography:&quot;Source Sans Pro&quot;;--awb-fusion-font-style-typography:normal;--awb-fusion-font-weight-typography:400;--awb-fusion-font-family-submenu-typography:inherit;--awb-fusion-font-style-submenu-typography:normal;--awb-fusion-font-weight-submenu-typography:400;--awb-fusion-font-family-mobile-typography:inherit;--awb-fusion-font-style-mobile-typography:normal;--awb-fusion-font-weight-mobile-typography:400;\" aria-label=\"meni_o_agenciji\" data-breakpoint=\"1024\" data-count=\"0\" data-transition-type=\"fade\" data-transition-time=\"300\"><button type=\"button\" class=\"awb-menu__m-toggle awb-menu__m-toggle_no-text\" aria-expanded=\"false\" aria-controls=\"menu-meni_o_agenciji\"><span class=\"awb-menu__m-toggle-inner\"><span class=\"collapsed-nav-text\"><span class=\"screen-reader-text\">Toggle Navigation<\/span><\/span><span class=\"awb-menu__m-collapse-icon awb-menu__m-collapse-icon_no-text\"><span class=\"awb-menu__m-collapse-icon-open awb-menu__m-collapse-icon-open_no-text fa-bars fas\"><\/span><span class=\"awb-menu__m-collapse-icon-close awb-menu__m-collapse-icon-close_no-text fa-times fas\"><\/span><\/span><\/span><\/button><ul id=\"menu-meni_o_agenciji\" class=\"fusion-menu awb-menu__main-ul awb-menu__main-ul_column\"><li  id=\"menu-item-472\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-472 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"472\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/www.alims.gov.rs\/english\/about-agency\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">About Agency<\/span><\/a><\/li><li  id=\"menu-item-491\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-491 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"491\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/www.alims.gov.rs\/english\/about-agency\/function-and-activities\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">Function and activities<\/span><\/a><\/li><li  id=\"menu-item-500\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-500 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"500\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/www.alims.gov.rs\/english\/about-agency\/organization-and-resources\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">Organization and resources<\/span><\/a><\/li><li  id=\"menu-item-504\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-504 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"504\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/www.alims.gov.rs\/english\/about-agency\/tradition\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">Tradition<\/span><\/a><\/li><li  id=\"menu-item-507\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-507 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"507\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/www.alims.gov.rs\/english\/about-agency\/location\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">Location<\/span><\/a><\/li><li  id=\"menu-item-557\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-557 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"557\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/www.alims.gov.rs\/english\/about-agency\/quality-management\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">Quality Management<\/span><\/a><\/li><li  id=\"menu-item-562\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-562 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"562\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/www.alims.gov.rs\/english\/about-agency\/information-technology\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">Information Technology<\/span><\/a><\/li><li  id=\"menu-item-590\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-590 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"590\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/www.alims.gov.rs\/english\/about-agency\/publications\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">Publications<\/span><\/a><\/li><li  id=\"menu-item-892\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-892 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"892\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/www.alims.gov.rs\/english\/documents-reports\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">Documents- Reports<\/span><\/a><\/li><li  id=\"menu-item-616\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-616 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"616\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/www.alims.gov.rs\/english\/about-agency\/expert-meetings\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">Expert meetings<\/span><\/a><\/li><li  id=\"menu-item-611\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-611 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"611\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/www.alims.gov.rs\/english\/about-agency\/presentation\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">Presentation<\/span><\/a><\/li><li  id=\"menu-item-585\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-585 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"585\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/www.alims.gov.rs\/english\/about-agency\/cooperation-agreements\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">Cooperation Agreements<\/span><\/a><\/li><li  id=\"menu-item-568\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-568 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"568\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/www.alims.gov.rs\/english\/about-agency\/links\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">Links<\/span><\/a><\/li><li  id=\"menu-item-904\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-904 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"904\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/www.alims.gov.rs\/english\/competitions-and-public-procurement\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">Competitions and public procurement<\/span><\/a><\/li><\/ul><\/nav><\/div><\/div>\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-padding-right:50px;--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><nav class=\"fusion-breadcrumbs fusion-breadcrumbs-1\" style=\"--awb-breadcrumb-sep:&#039;\/&#039;;\" aria-label=\"Breadcrumb\"><ol class=\"awb-breadcrumb-list\"><li class=\"fusion-breadcrumb-item awb-breadcrumb-sep\" ><a href=\"https:\/\/www.alims.gov.rs\/english\" class=\"fusion-breadcrumb-link\"><span >Home<\/span><\/a><\/li><\/ol><\/nav><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:var(--awb-color3);border-top-width:1px;\"><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:12px;--awb-content-font-size:var(--awb-typography4-font-size);--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:var(--awb-color3);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color1);--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);--awb-icon-box-color:var(--awb-color4);--awb-toggle-hover-accent-color:var(--awb-color4);--awb-title-font-family:var(--awb-typography1-font-family);--awb-title-font-weight:var(--awb-typography1-font-weight);--awb-title-font-style:var(--awb-typography1-font-style);--awb-title-font-size:20px;--awb-title-letter-spacing:var(--awb-typography1-letter-spacing);--awb-title-line-height:var(--awb-typography1-line-height);--awb-content-font-family:var(--awb-typography4-font-family);--awb-content-font-weight:var(--awb-typography4-font-weight);--awb-content-font-style:var(--awb-typography4-font-style);\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-553-1\"><div class=\"fusion-panel panel-default panel-e433998bad3dfe189 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_e433998bad3dfe189\"><a aria-expanded=\"false\" aria-controls=\"e433998bad3dfe189\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-553-1\" data-target=\"#e433998bad3dfe189\" href=\"#e433998bad3dfe189\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-minus fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-plus fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">QUALITY, ENVIRONMENTAL PROTECTION AND INFORMATION SECURITY POLICY<\/span><\/a><\/h4><\/div><div id=\"e433998bad3dfe189\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_e433998bad3dfe189\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Our mission is to contribute to the achievement of the basic human right to access to quality, safe and effective medicines and medical devices, as well as to promote and improve human and animal health through:<\/p>\n<ul>\n<li>issuing permits for placing on the market only high-quality, safe and effective medicines and medical devices,<\/li>\n<li>providing adequate information, so that the use of these medicines and medical devices is safe and rational,<\/li>\n<li>quality control of medicines and medical devices, which is in compliance with all national regulations and international standards,<\/li>\n<li>organized and continuous monitoring of adverse effects of medicines and medical devices<\/li>\n<\/ul>\n<p>Our vision is to be a modern, efficient and socially responsible institution, which will become a leader in the region of Southeast Europe.<\/p>\n<p>We implement our vision through effective and efficient processes within the framework of the management system, in accordance with the requirements of ISO 9001, ISO 14001 and ISO 27001, WHO guidelines on the implementation of quality management systems for national regulatory authorities as follows:<\/p>\n<ul>\n<li>we establish and maintain high standards in the process of document assessment, quality control and provision of adequate information, applying an approach based on expert-scientific postulates and risk assessment,<\/li>\n<li>we apply the principles of good regulatory practice: legality, consistency, independence, impartiality, proportionality, flexibility, certainty, efficiency, transparency<\/li>\n<li>we continuously learn and develop the competencies of our employees,<\/li>\n<li>we establish and maintain our long-term strategic priorities and development goals<\/li>\n<li>we adjust the mechanisms for responding in crisis and emergency situations so that quality, efficiency and safety remain mandatory conditions for the use of medicines and medical devices<\/li>\n<li>we continuously improve the management system, with the ultimate goal of improving our services, meeting applicable requirements and positive performance in environmental protection, including pollution prevention and commitment to compliance obligations,<\/li>\n<li>we recognize business risks and implement actions to reduce their impact on work, especially regarding confidentiality, integrity, availability and clarity of information.<\/li>\n<li>we establish and maintain high standards in communication with employees and interested parties, monitor and improve the satisfaction of users of our services<\/li>\n<li>we develop an organizational culture and a recognizable image, taking into account the security of the information we have at our disposal, as well as the information we market and<\/li>\n<li>we follow the leadership role of management in implementing the vision.<\/li>\n<\/ul>\n<p>The Agency pays special attention to the protection of information assets, both its own and those of clients and other stakeholders, in order to achieve the highest degree of security for confidentiality, integrity and availability of information. The Agency performs its business activities with integrity and compliance with the applicable legal regulations related to the operation of the Agency, and in particular to the compliance with the rules for the protection of business secrets, copyright and license rights, as well as the protection of personal data.<\/p>\n<p>We believe that we can respond to all challenges with our own strength. Our work is based on four basic principles:<\/p>\n<ul>\n<li><strong>social responsibility<\/strong> &#8211; as an institution, we are committed, in the first place and to the greatest extent, to the preservation of human and animal health, but also to the protection of the environment through pollution prevention. We are responsible towards the social community, service users, employees and founders. We are committed to meeting all applicable stakeholder requirements.<\/li>\n<li><strong>leadership<\/strong> &#8211; we set high standards with our work, to be a support for all stakeholders regarding public health by improving knowledge and skills, as well as to ensure the full implementation of the vision with modern management.<\/li>\n<li><strong>trust<\/strong> &#8211; our further development is based on improving mutual trust with clients, through joint work and transparency in work, as well as on strengthening trust in our own human resources.<\/li>\n<li><strong>quality<\/strong> &#8211; we are committed to achieving the highest quality of services, in order to achieve additional value for users, partners, employees and other stakeholders.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-95967af4227c6d81a fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_95967af4227c6d81a\"><a aria-expanded=\"false\" aria-controls=\"95967af4227c6d81a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-553-1\" data-target=\"#95967af4227c6d81a\" href=\"#95967af4227c6d81a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-minus fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-plus fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">NATIONAL CONTROL LABORATORY QUALITY POLICY<\/span><\/a><\/h4><\/div><div id=\"95967af4227c6d81a\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_95967af4227c6d81a\"><div class=\"panel-body toggle-content fusion-clearfix\">The management of the National Control Laboratory determines the quality policy to ensure that a quality control of medicines and medical devices meet the stated and real users request as well as applicable laws and regulations.<\/p>\n<p>National Control Laboratory aims to:<\/p>\n<p>Provide quality services to their customers across Serbia, through professional and independent quality control of medicines and medical devices, relying on its integrity and integrity of subcontractors, creating additional value for clients, employees and society,<br \/>\nPermanently maintain the position of the most prominent laboratory for quality control of medicines and medical devices in the region,<br \/>\nSteadily increasing users\u2019 satisfaction.<\/p>\n<p>National Control Laboratory will accomplish these goals through introducing, monitoring and continuous improving the management system which is in compliance with the SRPS ISO\/IEC 17025:2006 requirements by following activities:<\/p>\n<p>Top management will be focused on good professional practice and the quality of services,<br \/>\nproviding continuous quality of service,<br \/>\nproving our competence in performing quality control of medicines and medical devices through consistent implementation of management system,<br \/>\nemployees will be trained on the quality documentation, and they will implement the quality policy and procedures in their work,<br \/>\n\u2013 management will be responsible for constant implementation of SRPS ISO\/IEC 17025:2006 requirements and continuous improvement of management system.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-fc49679ba879793ff fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_fc49679ba879793ff\"><a aria-expanded=\"false\" aria-controls=\"fc49679ba879793ff\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-553-1\" data-target=\"#fc49679ba879793ff\" href=\"#fc49679ba879793ff\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-minus fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-plus fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">ENVIRONMENT PROTECTION<\/span><\/a><\/h4><\/div><div id=\"fc49679ba879793ff\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_fc49679ba879793ff\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Preventing pollution, saving resources and energy, reducing or phasing out hazardous substances, controlled waste management are ways in which Medicines and Medical devices Agency of Serbia demonstrates commitment to environmental protection. Concern for the environment is part of certified Environmental Management System and Quality Management System. We are aware that we have not inherited Earth from our Ancestors, we borrowed it from our children.<br \/>\nAgency performs regular tests of emissions in city collector and emissions of air pollutants. We point out that from the beginning of monitoring, the results were far below the law limits. Measurements are made on the basis of External Monitoring Plan, according to which the monitored aspects are always different in order to achieve representative sample and gave the real insight to the environmental situation. Measurements are performed by authorized and accredited laboratories. Although the results are excellent, the Agency will continue with monitoring in the future, with purpose to identify possible pollutions at the time and prevent degradation of environment and human health.<br \/>\nAll generated waste in the Agency is collected at the source, classified, properly marked, stored and destroyed or recycled depending on whether it is a hazardous or non-hazardous waste. Agency is keeping records about all kinds of waste and informs Environmental protection Agency trough annual waste management report. We point out with pleasure that Agency is the first institution in Serbia which provided information of types and quantities of waste to Environmental protection Agency, after adoption of the Rulebook of integral cadastre of polluters in 2008.<\/p>\n<p>Rational use of energy in the Medicines and Medical devices Agency of Serbia is reflected on the appropriate behavior of employees \u2013 turning of the light and devices at the end of working day, using energy saving bulbs, using natural gas for space heating.<\/p>\n<p>Internal communications in relation to issues of environmental protection is implemented trough trainings for raising the awareness of employees. These trainings are related to the necessity to protect the environment by using presentations, interesting articles, posters etc. In accordance with the mentioned above, employees learn about consequences of excessive resource consumption on the environment and costs ocurred by unconscious behavior towards the environment.<\/p>\n<p>We are proud of external communication which includes reporting to the Ministry of the Environment (reporting on the movement of hazardous waste) and Environmental protection Agency (reporting on the annual quantity of generated waste, reporting on GHG emissions). In addition to statutory requirements, Agency also works to raise public awareness. Agency participated in the action in purpose to inform and educate the public on handling treatment of\u00a0 medicines with expired date, organized by the EU, Ministry of the Environment and Ministry of Health. International cooperation was established in Working group on hazardous waste, which is part of International Organization for solid waste.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-f1d5411d46c142a48 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_f1d5411d46c142a48\"><a aria-expanded=\"false\" aria-controls=\"f1d5411d46c142a48\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-553-1\" data-target=\"#f1d5411d46c142a48\" href=\"#f1d5411d46c142a48\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-minus fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-plus fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Customer satisfaction questionnaire <\/span><\/a><\/h4><\/div><div id=\"f1d5411d46c142a48\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_f1d5411d46c142a48\"><div class=\"panel-body toggle-content fusion-clearfix\">So far, Medicines and Medical devices Agency of Serbia made a great effort to ensure continuous development of regulatory performance, in order to assure that only quality, efficacious and safe medicines and medical devices are available to patients in Serbia.<br \/>\nOne of the main goals of certified quality management system is continuous improvement of service quality. Also, intensive cooperation with all stake holders contributes to this improvement. For that purpose we have prepared a questionnaire to determine if all customer requirements are met, as well as how customers are satisfied with the quality of service.<br \/>\nWe think that the opinions of our clients, as well as the comments and suggestions may contribute to the improvement of the quality management system, and overall efficiency of the Agency.<\/p>\n<p>Quality Management Manager<br \/>\nJelena Raji\u0107, Pharm.B.<br \/>\njelena.rajic@alims.gov.rs<br \/>\nTelephone: (+381 11) 3951-160<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":469,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-553","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.alims.gov.rs\/english\/wp-json\/wp\/v2\/pages\/553","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.alims.gov.rs\/english\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.alims.gov.rs\/english\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.alims.gov.rs\/english\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.alims.gov.rs\/english\/wp-json\/wp\/v2\/comments?post=553"}],"version-history":[{"count":6,"href":"https:\/\/www.alims.gov.rs\/english\/wp-json\/wp\/v2\/pages\/553\/revisions"}],"predecessor-version":[{"id":558,"href":"https:\/\/www.alims.gov.rs\/english\/wp-json\/wp\/v2\/pages\/553\/revisions\/558"}],"up":[{"embeddable":true,"href":"https:\/\/www.alims.gov.rs\/english\/wp-json\/wp\/v2\/pages\/469"}],"wp:attachment":[{"href":"https:\/\/www.alims.gov.rs\/english\/wp-json\/wp\/v2\/media?parent=553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}